Returns & Refunds
Last updated: September 28, 2026
At SELIA, we want your shopping experience to be clear and straightforward. This Returns & Refunds Policy applies to purchases made through seliamagic.com.
Return Window
You may request a return within 25 calendar days after your order is marked delivered. Requests submitted after this 25-day period may not be eligible for return or refund, except where required by applicable law.
Return Eligibility
To be eligible for a return, the product must be unused, unopened, unaltered, and in its original packaging, with all seals, labels, and included items intact. Proof of purchase is required.
Because SELIA sells skincare and personal-care products, opened, used, unsealed, or otherwise handled products are generally not returnable for hygiene and safety reasons unless the product arrived damaged, defective, or incorrect.
How to Request a Return
Email support@seliamagic.com within the 25-day return window and include your order number, the item(s) you wish to return, and the reason for the request. If the product arrived damaged, defective, or incorrect, please include clear photos or video showing the issue.
Do not send a return before receiving return authorization and return instructions from us. The return address may differ from the address shown on the original package. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 25 calendar days of delivery. After review, we may offer a replacement, refund, or other appropriate resolution. We may request photographs, video, packaging images, or other reasonable evidence to verify the issue.
Change-of-Mind Returns
For approved returns that are not caused by our error, the customer is responsible for return shipping costs unless we state otherwise in writing. We recommend using a trackable shipping method. Original shipping charges, if any, are not refundable unless required by law or the return resulted from our error.
Non-Returnable Items
- Opened, used, unsealed, or partially used skincare or personal-care products, except where defective or incorrect.
- Items damaged after delivery through misuse, improper storage, or handling.
- Gift cards, if offered.
- Items clearly marked “Final Sale” at the time of purchase, except where applicable law requires otherwise.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed; your bank or payment provider may require additional time before the credit appears.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@seliamagic.com. We cannot guarantee cancellation once an order has entered processing or fulfillment.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot be waived under applicable U.S. federal or state consumer-protection law.
Contact
Email: support@seliamagic.com