Refund policy

At SELIA, your satisfaction matters. If you're not fully satisfied with your purchase, you may request a return within 25 days of the delivery date.

 

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase (order number or confirmation email) is required.

 

How to Start a Return

Contact us at support@seliamagic.com with your order number and the reason for your return. Once approved, we'll provide instructions on how to send the item back.

 

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 25 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

 

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the item arrived damaged or defective.

 

Contact Us

Email: support@seliamagic.com